We recommend you include details of your policy for returns and cancellations as part of the Terms and Conditions Information available on your eCommerce website.

Most websites include a Terms and Conditions page. Terms and Conditions are effectively a contract between your website and its Users, and they are important to maintain your rights and protect your business.

We will ask you to provide us with a copy of your Terms and Conditions whilst we are in the process of preparing for and developing your website. You may be tempted to copy the Terms and Conditions from another website, please ensure that you thoroughly review and revise them to ensure they are appropriate for your business.
We often include links to ancillary pages such a Terms and Conditions in a discrete location, such as the website footer. This is generally where people expect to find them and therefore it’s where they will look if they want to find them. Alternatively, you could include them as a pop-up. Personally, We find this type of functionality rather irritating, however, we will implement it if you pay us to! It is also possible to include a link to the Terms and Conditions at the point of check-out with a check box to complete to confirm they have been read and understood. Bespoke functionality such as a pop-up or a check box may require the licence of a plug-in or module which could incur either a one-off or recurring licence fee.

A Delivery Policy or Shipping Policy is a good idea for an online shop, particularly where goods are dispatched to a customer but also in the delivery of a service.
A Delivery or Shipping Policy can be included on the website as a standalone page or form part of your Terms and Conditions. We often include links to ancillary pages such a Shipping Policy in a discrete location, such as the website footer.

We will ask you to provide us with a copy of your Shipping Policy whilst we are in the process of preparing for and developing your website. If you are struggling to write a Shipping Policy, please ask us for help. We can provide ideas and examples which may help you.

A Shipping Policy may include information such as dispatch times, carrier options such as standard post, expedited delivery, insurance options, delivery timescales, locations we ship to, shipping prices, and thresholds.

A Privacy Policy can be included in your online shop. We will ask you to provide a copy of your Privacy Policy. This can be added as a standalone page or could be incorporated into your Terms and Conditions page. We often include links to ancillary pages such as Privacy Policy, Shipping Policy, Terms and Conditions, etc in a discrete location, such as the website footer, because although it is required it is not the essence of your business and does not need to be part of the main navigation menu or in a prominent place on the website.

It is possible to include as much contact information as required on your eCommerce website. Often people feel more confident buying from you if they know they have a way of making contact with you if they need to.

Alternatively, if you would rather not include contact details you could include a secure online contact form. If someone completes the form and submits it you will receive an email with details of their enquiry and contact information enabling you to respond.

You may choose to display contact details and also supply a secure online enquiry form.

If you have physical shop premises associated with the online business you can choose to include details of this on your website.

Yes, you can link to any relevant social media pages from your website, and you can include your website address on your social media pages.

WooCommerce Frequently Asked Questions