WooCommerce is an open-source e-commerce plugin for WordPress. WooCommerce helps you sell products or services from your WordPress website. It is free of charge and offers a good standard of shop functionality. Where more complex functionality is called for, WooCommerce offers superb flexibility and extendibility with a wide range of plug-ins and widgets. Whilst WordPress and the standard WooCommerce plug-in are free, many of the plugins used to provide additional functionality do attract annual licence fees.
There are other platforms such as Prestashop, Wix, Shopify, and BigCommerce – however, if you have a WordPress website then WooCommerce really is the best option. We specialise in WordPress websites and WooCommerce where you want to be able to sell your products and services online.
If you are selling a small number of simple products then it may be possible to sell them on your website without the need to develop a full e-commerce shop. Although this solution will be cheaper to implement and far quicker to develop it will not be as sophisticated and offer the same level of functionality as a full e-commerce solution. Please contact us to talk through your requirements. We will be happy to provide a process for both options and explain to you exactly how each of them works including the benefits and the limitations.

The development time for any type of website varies depending on its size and complexity and on the availability and responsiveness for providing website content.

Please make us aware of any time constraints or proposed launch dates when making your initial enquiry with us. We will give you an idea of the development time required and our target launch date during the quotation phase and re-confirm dates at the onset of the project.  We always do our utmost to deliver projects on time and where possible we try to have all website content available to us before commencing.

It really depends on how your existing website has been developed, what platform it has been developed on, how old it is, the level of shop functionality required, and the size and complexity of the product range.
We are more than happy to look at your existing website with you and spend time learning about your requirements for selling online and we can very quickly establish what is possible in terms of adding e-commerce functionality to your existing website. If it is not possible or viable, we will be happy to provide you with a quote for a new e-commerce website to meet all your needs.

We specialise in developing e-commerce websites using WooCommerce which is the e-commerce functionality available from the open-source, content management system, WordPress. There are no fees or licences for WordPress or WooCommerce however in some cases modules or plug-ins are used to provide certain functionality, particularly if there are bespoke requirements. There are also running costs for any website such as domain name registration and web hosting.

Some payment gateways charge a monthly fee or a fee per transaction.

The running cost for your online shop will depend on the functionality required and the payment gateway. In many cases, plug-ins are used to achieve certain functionality and to make the shop look and function the way you want it to. Most plug-ins involve a licence fee which can be a one-off fee, but in most cases requires an annual renewal.

In addition to these licences, every website regardless of whether it is an e-commerce website is subject to web hosting costs. These are charged annually in advance. Please see details of our current web hosting charges here. Similarly, every website has a domain name that needs to be registered for which there is a fee. Please see details of our charges for registering and renewing a domain name here.

In order to take payment, you will have selected and signed up to a payment gateway provider such as PayPal, WorldPay, Sage Pay, Barclaycard, or similar. There are fees associated with using these services. The charges and fee structure vary by provider and are subject to change. Some charge a monthly fee, some charge percentage plus a fixed fee, or there may be an alternative fee structure. Details of the current fees will be available on their website.

Yes, distance selling rules will still need to be observed and adhered to. Reference to this should be made in your Terms and Conditions.

You are legally obliged to comply with current GDPR legislation. We recommend you gain information about what is required to ensure compliance with GDPR from a reputable source. We will help you to implement whatever information or functionality is required on your website to ensure you are compliant.

All our websites including all e-commerce websites are mobile-friendly. They can be accessed from a mobile phone or tablet. Our websites are a ‘responsive design’, which means the website detects the type of device being used and the website displays accordingly. In the case of an online shop, this includes the ability to make a purchase.

All our online shop websites are mobile-friendly / responsive websites which means they can be accessed via a mobile phone or tablet. This includes the ability to complete a purchase.

For online shops, we recommend that you opt for SSL web hosting. SSL stands for Secure Socket Layer and essentially creates a secure connection between the browser and the server and means that any sensitive information is encrypted. Your website visitors will gain confidence in knowing they are visiting a secure website. When SSL Web Hosting is in place a small padlock will feature on the address bar.

SSL Web Hosting is particularly important for online shops because customers will be more willing to pay money to a seller who takes security seriously.

SSL Web Hosting is available from Pedleyonline. Please see more about our Web Hosting packages here

Yes, Google Products can be used in conjunction with your e-commerce website. With the use of a plugin, it is possible to export the data required for Google Products.

That is entirely up to you and will depend on the type of business you have. It is possible to have multiple shop administrators so you could hand over the reins to a deputy or a trusted member of staff while you’re away. It’s an online shop, you can access your online shop, it’s administration panel anywhere in the world subject to internet access. You can view orders and progress them within the administration panel. In addition to the administration panel, much of the shop communication is via email so providing you can still access your emails whilst you are away you will be notified of any sales or enquiries by email.

You may choose to suspend your business while you are away. It is possible to switch off the ability to complete a purchase however we would always ask you to consider how this may feel for a customer.

You could still allow orders but add a clear message to the website and at the point of check out to inform your customer that you are away, when you are due to return, and to set their expectation in terms of delivery of their goods or service. With this information, they can decide if they still wish to proceed.

You could switch off the website altogether although we do not recommend this option as it could be damaging for your business. Customers may find an alternative supplier during your absence. Your website could also lose search engine rank if it’s taken offline for an extended length of time.

Yes, it is possible to offer optional insurance. Insurance could be product insurance, or it could be an insured postal service. Please let us know as soon as possible if you would like to offer optional insurance to your customers.

Yes, it is possible to include a newsletter sign up option on your eCommerce website. This will enable you to collect data that will enable you to communicate with anyone who has opted in via the sign-up facility. You will need to ensure that you comply with GDPR rules. If you require a newsletter sign-up option on your website, please make us aware as soon as possible

All our websites are responsive design. This means that they have been designed so that they display at varying resolutions depending on the type of device being used to access them. By this we mean, desktop computers, laptops, tablets, and mobile phones. When we design your website, we consider how each page and product will appear and function across all resolutions for all devices. Due to this the format and presentation of a page may differ across platforms. Although there may be differences, the key information will still be accessible and it will still be possible to complete a purchase transaction and indeed, almost with no exception, the same functionality across all devices. Our aim is to deliver a user-friendly website regardless of the type of device being used to view and navigate it.

WooCommerce Frequently Asked Questions